General Terms and Conditions Frankfurt Wiesbaden

1. Scope of Application

All our services are provided exclusively under the following General Terms and Conditions (GTC).

2. Conclusion of Contract

2.1 The contract is concluded when the customer agrees to the treatment and when we agree to provide the treatment.

3. Prices, Payment

3.1 The prices stated in the order are final prices including statutory VAT at the current rate of 19%.

3.2 If our cost factors change unexpectedly after the order has been placed, or if the statutory VAT rate changes after the order has been placed, we are entitled to demand a corresponding price adjustment if the appointment is scheduled to take place more than four months after the order was placed.

3.3 If the appointment is kept, the fee for preparatory work will be credited towards the total price.

3.4 Appointments must be cancelled 24 hours in advance; otherwise, a fee of €50 will be charged.

3.5 We charge a consultation fee of €30, which will be credited towards your first treatment.

3.6 Advance payments will be applied to future treatments. No refunds are available. Credit balances can be transferred to acquaintances/friends.

3.7 Vouchers are non-refundable and cannot be exchanged for cash.

4. Liability

4.1 Our liability for damages, regardless of the legal basis, including but not limited to impossibility of performance, delay, defective or incorrect delivery, breach of contract, breach of duties during contract negotiations, and tort, is limited in accordance with this Section V, insofar as fault is a prerequisite for liability.

4.2 We are not liable in cases of simple negligence on the part of our officers, legal representatives, employees, or other agents, unless such negligence constitutes a breach of a fundamental contractual obligation.

4.3 To the extent that we are liable for damages pursuant to Section V.2, such liability is limited to damages that we foresaw as a possible consequence of a breach of contract at the time the contract was concluded, or that we should have foreseen by exercising due diligence.

4.4 We are not liable for complications arising from the existence of grounds for exclusion under Section IV.1 and the customer's failure to inform us of them.

4.5 We are also not liable for complications arising from the customer's failure to follow our care instructions.

4.6 The foregoing exclusions and limitations of liability apply equally to our officers, legal representatives, employees, and other agents.

4.7 The limitations in this Section V do not apply to our liability for intentional misconduct, for guaranteed characteristics, for injury to life, body, or health, or under the Product Liability Act.

5. Miscellaneous, Final Provisions

5.1 Contractual relationships with our customers are governed exclusively by German law.

5.2 Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.